Legal · Policy version 2026-11-02
Refund
Plain-language rules for refunds and cancellation of TierPing's monthly subscriptions.
No discretionary or prorated refunds
TierPing does not offer discretionary refunds, and does not refund unused time or part-months when you cancel a subscription.
How cancellation affects access
- Cancel now: effective immediately. Paid access ends at once and monitoring pauses.
- Cancel at the end of the current billing cycle: you are not charged again, and you keep access until the paid-through date shown in Billing & settings.
- Cancelling does not by itself issue a refund.
Refunds we will always honour
- Refunds or remedies required by applicable law.
- An incorrect charge, such as a duplicate charge or a charge after a confirmed cancellation.
- A failure by TierPing to provide the paid service you were charged for.
How to ask
Refund requests may be sent to amarjitprasad8102@gmail.com with your 10-digit account ID and the charge date. Approved refunds are returned through Razorpay to the original payment method.
Your agreement at checkout
Before you subscribe, TierPing asks you to tick a box agreeing to this policy and records that agreement with your account, the plan and currency you chose, and this policy version.
Frequently asked questions
- Do I get money back if I cancel partway through a month?
- No. Tier Ping does not refund unused time or part-months, and does not give discretionary refunds.
- What is the difference between cancelling now and at the end of the cycle?
- Cancelling now ends paid access immediately. Cancelling at the end of the cycle stops renewal and keeps access until the paid-through date.
- When will Tier Ping refund a charge?
- When the law requires it, when you were charged incorrectly, or when Tier Ping failed to provide the paid service. Email amarjitprasad8102@gmail.com with your 10-digit account ID and charge date.
Start on the free Starter pilot: 1 monitored page, 5 checks, 5 alert emails.
Start Free